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INTRODUCTION:

This Privacy Policy ("Policy") outlines how Transport Corporation of India Ltd. ("TCIL/the Company") collects, uses, and protects information obtained through mobile devices that are owned by the Company and provided to its employees. This Policy is supplementary to the Privacy Policy available on the website and mobile application of TCIL. It specifically relates to the use of GPS technology to track Company-owned Mobile Devices during working hours, with the prior and informed consent of the employees concerned. The purpose of such tracking is to improve attendance management, provide accurate route guidance, monitor employee safety, optimize field operation, and ensure timely delivery of customer services.

1. TO WHOM THIS POLICY APPLIES:

This policy applies to only those employees, who are using the company-owned mobile devices and have given their specific written consent for tracking. The tracking will start once an employee log-in to the company’s mobile application and will immediately stop once the said employee logged out of the mobile application.

2. HOW WE TAKE THE CONSENT:

Before tracking the company-owned mobile device being used by any of the employee, an explicit written consent shall be taken from the said employee for his/her mobile device to be tracked during working hours. Employees can withdraw their consent at any time by notifying their supervisors and the HR department.

3. WHY WE TRACK THE COMPANY-OWNED MOBILE DEVICE:

Our primary objective for tracking of the mobile device are:

To accurately record attendance of the employees.
To assist employees in visiting customer premises efficiently.
Allocate and assign customer visits to employees.
Set customer area perimeter and route.
Ensure safety and security of employees.

4. WHAT PRIMARY DATA WE COLLECT DURING THE TRACKING

During the tracking we collect following data:

Location data during working hours.
Login time and log out time.
Time spent on customer location.
Route data for optimizing travel to customer locations.
The app tracks the employee's location while it is logged in and running in the background. Location tracking stops immediately upon logout.

5. WHAT ADDITIONAL DATA AND PERMISSION WE TAKE:

CAMERA ACCESS:
The App may request access to the camera of the device to verify the identity of the Employee. The employee may be asked to take a selfie to verify his/her identity, which is crucial for ensuring the security of the account and preventing unauthorized access.
PHOTO GALLERY ACCESS:
The App may request access to the photo gallery for the uploading of any document related to the customer or photos. If necessary, the Employee can select and upload images from the gallery to address any issues or provide additional information related to their customer visit.
DEVICE ID:
The App collects the device’s unique identifier (Device ID) to ensure that the account is linked to the specific device. This helps in preventing unauthorized access to the employees account and maintaining the integrity of the data. The Device ID is also used to deliver personalized experiences and customize the App’s functionality to the needs of the employees.
IMEI NUMBER:
The International Mobile Equipment Identity (IMEI) number of the device is collected as an additional layer of user identification. This unique identifier allows us to verify the authenticity of the device and helps in safeguarding the account against fraudulent activities.

6. HOW WE USE THE DATA COLLECTED DURING TRACKING:

We may use the data collected during the tracking for following purpose:

To verify employee attendance.
To confirm the identity of the employee and provide personalized support.
To assist in scheduling and managing customer visits.
To provide optimal routes for customer visits.
To analyse and improve the customer experiences.
To enhance the security of the account and protect against unauthorized access.

7. HOW WE ENSURE SECURITY OF THE DATA COLLECTED

We are committed to protecting the privacy and confidentiality of the collected data. Measures include:

Encryption of location data.
Restricted access to authorized personnel only.
Regular audits to ensure compliance with this policy.

8. HOW LONG THE DATA WILL BE RETAINED:

We shall not retain the data collected for longer than necessary to fulfil the purposes for which it was collected, unless otherwise required by law.

9. WHAT ARE THE RIGHTS OF EMPLOYEES:

Employees will be provided with a consent form outlining the details of company–owned mobile phone tracking, and their written consent will be obtained before initiating any tracking activities.

Employees have the right to revoke their consent for mobile phone tracking at any time by providing written notice to the Human Resources department/IT department. However, revocation of consent may impact the employee's ability to perform certain work-related tasks efficiently.

10. MISCELLANEOUS:

We may review and update this Privacy Policy periodically. Employees will be notified of any significant changes.

For questions or concerns about this policy, please reach out us at: grouptcil@gmail.com / app.crpo2@tcifreight.in

By clicking the below Accept option, you hereby confirm that, you have read and understood the policy and consent to the tracking of the company-owned mobile device being used by you during working hours for the purposes outlined in this policy.